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Consumer protection

Information about the entity for extrajudicial resolution of consumer disputes

(pursuant to Section 14, Paragraph 1 of Act No. 634/1992 Coll., on Consumer Protection, as amended)

The consumer has the right to submit a proposal for extrajudicial resolution of a consumer dispute to the designated entity for extrajudicial resolution of consumer disputes. This entity is:

Czech trade inspection authority
Ústřední inspektorát – dep. ADR
Štěpánská 15
120 00 Praha 2
E – mail: adr@coi.cz
Web: https://adr.coi.cz

The Czech Trade Inspection is the supervisory authority overseeing consumer protection, operating under Act No. 64/1986 Coll., on the Czech Trade Inspection, as amended, and other legal regulations. The website of the Czech Trade Inspection is www.coi.cz.

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